Our team is always here to assist.
Common questions answered
Orders and Shipping
Our current delivery times are between 3 days to 3 weeks depending on the item. Some of our items may be specialist items and may take longer but this will be on the item description. Due to the current Covid-19 pandemic there may be additional delays but this is not likely now.
If you select the “My Account” link at the top right you can create an account.
If you have made a mistake with your address contact us and we may be able to help you. You can update your address in “My Account” for future orders.
We will provide you with tracking information if it is available.
We give you the option to partially save your credit card details.
Currently we do not charge VAT, the price you see is the price you pay.
Currently we only ship to the mainland UK.
Our items are usually larger so will be shipped separately. There may be occasions we will ship in the one package.
If there is a problem
Damaged Items & Returns
In the unlikely event of a damaged item, please report this within 24 hours of delivery. Unfortunately any report we receive outside of this timeframe will be considered after the delivery event.
If the item arrives noticeably damaged on delivery then please refuse delivery from the courier and do not sign for the item. We encourage our customers to check items in the presence of the delivery driver before you sign for the delivery.
In case of damaged or faulty goods we will arrange for our courier to collect your item free of charge and send you out a replacement or refund (this applies to most furniture items). Smaller items and some furniture items should be sent back using the courier service advised to you and you will be refunded the cost of postage once the item arrives back in the state first claimed. If you use a more expensive courier service or method to return then you will be liable for excess costs. In case of collections you must ensure that your item is dismantled and returned to it’s original packaging or else our courier will refuse to collect.
Our courier will make 3 attempts to collect your item. We will work with you to ensure these attempts are made at a date that suits you. After 3 attempts are made it is then the customer who is liable to return the item at their own expense.
Contact us at email@example.com to arrange.
A lot of our items are ‘antique reproductions’ and have been professionally distressed and aged for an authentic look. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.
If you have received the wrong item contact us at firstname.lastname@example.org with your order number.
You have up to 15 days to notify us for returns. Once you have received your approval and your #RMA code, your item must be received into our warehouse within 30 days of your initial delivery. The purchaser is responsible for arranging return shipping and all associated fees. Items must be in their original packaging and in a re-saleable condition. Once the item is received and inspected we will issue a refund for the value of the goods returned.
If you are shipping an item over £50, we advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item.
Contact us at email@example.com to arrange your return.
You can email us anytime at firstname.lastname@example.org.
Contact us asap and we may be able to get your shipping address changed.
Currently we do not offer a pre order service.